OYO the Townhouse

We stayed here last weekend and it was fab! Rooms are unreal, hot tub was the perfect temperature, staff were so kind and helpful. Would most definitely stay again and would recommend to anyone. We stayed in the garden room and it was beautifully decorated, never stayed anywhere like this before!

Visited a few weeks ago for a last minute galentines and we have already rebooked for this month. Nothing was a bother for any of the staff and they were so attentive! Our hot tub was amazing and exactly what we needed on a cold day. The food was above and beyond and we can’t wait to book in for a Sunday dinner! Thank you to Dan and the staff for our incredible visit we can’t wait to be back soon.

Absolutely lovely!!! The team looked after us so well. Thank you Dan and Maggie for looking after us we will be recommending this to others and already booked to come back next week. Hot tub were great the pizza and pasta was fresh and really hit the stop. Thank you all

Do not book this hotel! My daughter and I stayed here. We were double charged and months later we still can not get the owner to refund the money. It is new management apparently so ignore the positive old reviews. The room above us leaked water down on to us as well the first night so we were moved. But that room was booked the next day so we were shuffled to another room. A complete nightmare.

We had a 3 night stay and chose the hotel for location and size, but did not know until we got there that the kitchen was undergoing major rebuild, which also put the dining room out of action. Thus, breakfast was served in a cold dark bar area and the menu became a lottery of what might be found. We complained to the off-site manager, but 2 months later are still waiting for a response to our emails - an extension of the lack of consideration shown to us as guests. That said, the staff deserve credit for their apologetic, friendly and helpful nature and the hotel clearly has great potential - our room was quirky (as they all seem to be) but comfortable and warm, although practices were somewhat dated (towels changed daily unless specified and we were locked out one evening before 9 pm).

I stayed here with my boyfriend as Valentine Weekend Treat. A nice hotel utterly let down by the behaviour of other guests who were drunk, shouting, arguing loudly, and then the sound of vomiting from 11pm- 3.30am. Reception is not staffed overnight so there was no-one to report this to during the night. Breakfast was supposed to Full English, À la Carte, Continental and Vegetarian, but it was cereal and meat-based Full English only. There was no-one to report these issues to upon check-out (reception unstaffed). I tried for a week to email the hotel to report my experience, and I received no reply. With so many other nice hotels in the city, I would recommend avoiding this one and going elsewhere.